At PremRaga, we value your trust and are committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices available to you.

We handle your personal data in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable laws of India.

Who We Are

PremRaga is a fashion jewellery brand based in Gurugram, Haryana, India, operated by [Business Legal Name / Proprietor].

Our online store is powered by Shopify, which provides the e-commerce platform used to process orders and manage our website. As part of providing these services, Shopify may collect, process, and store certain information on our behalf, including on servers located outside India. Shopify's handling of your information is governed by its own Privacy Policy.

Information We Collect

Depending on how you interact with our website, we may collect the following information:

Personal Information

• Full name

• Email address

• Mobile number

• Billing and shipping address

• Order details and purchase history

Payment Information

Payments are processed securely through trusted third-party payment gateways. PremRaga does not store your complete debit/credit card details, UPI credentials, or bank account information.

Device & Website Usage

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Pages viewed

• Time spent on our website

• Referral source and browsing behaviour

Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Keep your shopping cart active

• Remember your preferences

• Improve website performance

• Analyse website traffic

• Personalise your shopping experience

Customer Communications

If you contact us through email, WhatsApp, Instagram, or other social platforms, we may retain those communications to assist you and improve our customer service.

How We Use Your Information

We use your information to:

• Process and fulfil your orders

• Arrange shipping and provide order updates

• Respond to customer support requests

• Process returns, exchanges, or refunds

• Improve our website, products, and services

• Prevent fraud and enhance website security

• Comply with legal and regulatory obligations

• Send promotional emails, offers, and product updates where you have given your consent

You may unsubscribe from marketing communications at any time.

Your Consent

By using our website or placing an order, you consent to the collection and use of your information as described in this Privacy Policy.

Where processing is based on your consent (such as promotional communications), you may withdraw that consent at any time. Withdrawal does not affect any processing already completed or processing required by law.

Sharing Your Information

We respect your privacy and do not sell your personal information.

We may share your information only with trusted service providers where necessary to operate our business, including:

• Shopify (our e-commerce platform)

• Secure payment gateway providers

• Courier and logistics partners

• Email, WhatsApp, customer support, and marketing service providers

• Website analytics providers

• Government authorities, regulators, or legal advisors where required by law

Some of these service providers may process or store data outside India while maintaining appropriate security safeguards.

Cookies

Our website uses cookies for essential website functionality, analytics, and, where permitted, marketing.

You may manage or disable non-essential cookies through your browser settings or our cookie banner. Please note that disabling certain cookies may affect the functionality of our website.

Data Retention

We retain your personal information only for as long as necessary to:

• Fulfil your orders

• Provide customer support

• Meet legal, tax, and accounting requirements

• Resolve disputes

• Enforce our legal rights

When your information is no longer required, it is securely deleted or anonymised.

Data Security

We take reasonable technical and organisational measures to protect your personal information, including:

• Secure SSL/TLS encrypted connections

• Restricted access to customer information

• Trusted third-party service providers

• Regular security reviews and updates

While no internet transmission or electronic storage method is completely secure, we continually work to safeguard your information.

Your Rights

Subject to applicable law, you have the right to:

• Request access to the personal information we hold about you

• Request correction or updating of inaccurate information

• Request deletion of your personal data where legally applicable

• Withdraw consent for marketing communications

• Nominate another person to exercise your rights in the event of death or incapacity

• Raise a privacy-related grievance with us

To exercise any of these rights, please contact us using the details below. We will respond within the timelines required under applicable law.

Children's Privacy

PremRaga is intended for individuals aged 18 years or older.

We do not knowingly collect personal information from children without verifiable parental or guardian consent. If you believe a child has provided us with personal information, please contact us so that we can promptly remove it.

Third-Party Websites

Our website may contain links to third-party websites or social media platforms.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their respective privacy policies before sharing your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, or legal requirements.

Any updates will be posted on this page along with the revised Last Updated date. Continued use of our website after changes are published constitutes acceptance of the updated policy.

Contact & Grievance Officer

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.

Email: premragajewels@gmail.com

WhatsApp: [WhatsApp Number]

Location: Gurugram, Haryana, India