These Terms of Service ("Terms") govern your access to and use of the PremRaga website and your purchase of our products.

By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree, please refrain from using our website.

1. Overview

This website is operated by PremRaga ("we", "us", "our") and is powered by Shopify.

Throughout these Terms, "you" and "your" refer to any visitor, customer, or user of our website.

We reserve the right to refuse service, cancel orders, or restrict access to our website at our sole discretion where permitted by applicable law.

2. Eligibility

To purchase from PremRaga, you must be at least 18 years of age, or use the website under the supervision of a parent or legal guardian.

By placing an order, you confirm that all information provided is accurate, complete, and up to date.

3. Your Account

If you create an account with us, you are responsible for maintaining the confidentiality of your login credentials and for all activity carried out under your account.

Please notify us immediately if you believe your account has been accessed without your authorisation.

4. Products & Product Information

We make every effort to ensure that our product descriptions, specifications, and images are accurate.

As many of our pieces are handcrafted, plated, or feature natural materials, slight variations in colour, finish, texture, dimensions, or stones may occur. In addition, product colours may appear differently depending on your device or screen settings.

These variations are natural characteristics of fashion jewellery and do not constitute defects.

We reserve the right to modify, discontinue, or limit the availability or quantity of any product without prior notice.

5. Pricing & Payments

All prices are displayed in Indian Rupees (₹) and include applicable taxes unless otherwise stated.

We reserve the right to:

• Update prices without prior notice

• Correct pricing or typographical errors

• Cancel orders affected by pricing inaccuracies, stock errors, or suspected fraudulent activity

If an order is cancelled after payment has been received, the applicable amount will be refunded through the original payment method.

6. Orders & Acceptance

Submitting an order constitutes an offer to purchase our products.

Your order is accepted only when it has been processed and dispatched by PremRaga. Until dispatch, we reserve the right to decline or cancel any order due to reasons including product unavailability, payment issues, pricing errors, or suspected fraud.

Where applicable, any payment received will be refunded.

7. Shipping, Returns & Exchanges

Our Shipping Policy and Returns & Exchange Policy form an integral part of these Terms.

They contain important information regarding:

• Shipping charges

• Estimated delivery timelines

• Return and exchange eligibility

• Mandatory unboxing video requirements

• Refund processing

By placing an order, you agree to these policies.

8. Intellectual Property

All content available on this website—including our brand name, logo, product designs, photographs, graphics, text, website layout, and other materials—is owned by or licensed to PremRaga and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used for commercial purposes without our prior written permission.

9. Acceptable Use

You agree not to:

• Use our website for any unlawful or fraudulent purpose

• Violate any applicable laws or regulations

• Interfere with the security or operation of our website

• Upload malicious software or harmful code

• Attempt unauthorised access to our systems

• Infringe the intellectual property or other rights of PremRaga or any third party

We reserve the right to suspend or terminate access for violations of these Terms.

10. Reviews & User Content

If you submit reviews, photographs, testimonials, or other content to PremRaga, you grant us a worldwide, non-exclusive, royalty-free licence to use, reproduce, publish, and display that content for marketing, promotional, and business purposes.

You confirm that any content you submit:

• Belongs to you or you have permission to share it

• Does not infringe the rights of any third party

• Is truthful and not misleading

• Does not contain unlawful or offensive material

11. Third-Party Services & Links

Our website may include links to third-party websites, services, or tools for your convenience.

These are provided on an "as available" basis, and PremRaga is not responsible for the content, privacy practices, availability, or terms of any third-party service.

Your use of such services is governed by their respective policies.

12. Disclaimer

Our website, products, and services are provided on an "as is" and "as available" basis.

To the fullest extent permitted by applicable law, PremRaga disclaims all express or implied warranties regarding uninterrupted access, accuracy, reliability, merchantability, or fitness for a particular purpose.

13. Limitation of Liability

To the maximum extent permitted by law, PremRaga shall not be liable for any indirect, incidental, special, or consequential loss or damage arising from your use of our website or products.

Our total liability for any claim shall not exceed the amount paid by you for the relevant order.

Nothing in these Terms limits or excludes any rights available to consumers under applicable Indian law, including the Consumer Protection Act, 2019.

14. Indemnity

You agree to indemnify and hold PremRaga, its owners, employees, and affiliates harmless from any claims, liabilities, damages, losses, or expenses arising from your breach of these Terms or misuse of our website.

15. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising from these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts located in Gurugram, Haryana.

16. Changes to These Terms

We may revise these Terms from time to time.

Updated versions will be posted on this page with a revised Last Updated date. Continued use of our website after any changes constitutes your acceptance of the updated Terms.

17. Contact Us

If you have any questions regarding these Terms of Service, please contact us.

Email: premragajewels@gmail.com

WhatsApp: [WhatsApp Number]

Location: Gurugram, Haryana, India